If the zistemo browser extension is not working correctly in Asana, Trello, or Jira, the steps below can help you identify the problem.
Before you start:
• The extension only works in the browser version of Asana, Trello, and Jira
• It does not work in desktop apps or mobile apps
• You must be logged into the relevant platform in your browser
1. Use the latest Version of zistemo browser extension
Make sure you’re using the latest Version. Usually, when starting your browser the extension us automatically updated.
2. Check for conflicts with other browser extensions
If you’re using other extensions on your browser they might block/hinder zistemo’s browser extension. Deactivate them and check if you see your controls.
3. Customer Service
If none of the points above help contact our customer service via the chat. Best, if you also send a screenshot of your browser’s console when loading Asana/Trello/Jira page.
